Posts Tagged ‘customer service’

Customer Service: Nothing So Useless?

In recent years, I’ve observed a much needed trend toward better customer service and “Listening to the voice of the customer”. In general, I applaud this trend and support this goal. However, even a worthy objective does not prevent us from doing something stupid. Sometimes, an ideal, such as customer service, creates an environment where […]


Sometimes You Just Have To Have Some Fun

Sometimes you just have to step back and have some fun. Better yet, have some fun all the time. Employees are much more productive if they’re happy and enjoy their jobs. Too many businesses tell their employees to, in effect, “Check your brain at the door” when they come to work. Some fun and good […]