Posts Tagged ‘Peter Drucker’


Customer Service: Nothing So Useless?

In recent years, I’ve observed a much needed trend toward better customer service and “Listening to the voice of the customer”. In general, I applaud this trend and support this goal. However, even a worthy objective does not prevent us from doing something stupid. Sometimes, an ideal, such as customer service, creates an environment where […]

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Production Control: Nothing So Useless?

According to Peter Drucker “There is nothing so useless as doing efficiently that which should not be done at all.” With developments in technology, we now have the ability to automate more processes than ever before. While I am an advocate of applied technology, another rule applies, “Don’t automate what you don’t need to do.” […]

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Overhead Absorption: Nothing So Useless?

According to Peter Drucker “There is nothing so useless as doing efficiently that which should not be done at all.” Many companies give themselves credit with each portion of their production process. Many experts have pointed out that this practice motivates managers to build inventory in order to receive overhead absorption credit. Some of these […]

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